Who is responsible for the processing of my personal data?
What is personal data?
Personal data is all data that is traceable to you as an individual. Just think of your name, telephone number, address, email address and payment details. But also data such as your IP address and other information unique to you, such as your order history or nrgflow.com surfing habits.
From whom do we process personal data and how do we get this data?
We process the personal data from anyone who has had direct or indirect contact with nrgflow.com, such as members of the platform.
We get the data directly from you, when you visit our website, create an account and fill in some data or when you are directly contacting us via e-mail or the contact form.
What data do we process, why and for how long are these kept?
If you register on the platform, we ask you for certain information in order to be as transparent as possible to make it easier for people to connect and reconnect on the platform.
Data in your account
In your personal account we store the following information: your name and email address
Data about your contact with NRG Flow
You can contact us via email, contact form or send a message via social media. We can keep the notes about the contact as long as you are an active user with us.
Data to prevent fraud
Nobody likes security incidents and/or fraud. To prevent this we use personal data (including IP addresses and search, surfing habits) to prevent unauthorized access and to investigate, prevent and counter fraud.
With whom is your information shared?
We use Google Analytics to monitor and analyze our website and to keep track of how visitors are using our website.
How are we handling information from children?
Our services are not for children. The use of nrgflow.com by users under 18 years of age is permitted only with the permission of a parent or guardian.
What rights can you exercise with respect to your data?
Right to information
Right to inspect
You have the right to ask us about the information we hold about you via firstname.lastname@example.org. We strive to process requests within 10 days.
Right to correct
You have the right to correct your personal data it is incorrect. Please contact email@example.com.
Right to object to
You have the right to object to the processing of your data if you do not agree with the way we process your personal data. This right applies to the information we use for direct communication. So you can ask us to stop using your data for personalised messages.
Right to be forgotten/request for account delete
You have the right to request the deletion of your data. When you submit a request to delete your account, we will remove your personal data except the information we are obliged to keep on the basis of the law. You can send any requests to firstname.lastname@example.org.
Right to complain
You have the right to file a complaint about the way we handle your data. We prefer to solve the complaint with you directly. Please contact us via email@example.com. If we are not able to solve it together, you have the right to file your complaint to the authority personal data.
We analyse cookies to research the use of our website. We receive statistics from third parties that show us how often we are being visited. We use this data to optimise our website. The following data is being collected and saved for a period of two years:
· Your anonymised IP-address;
· The type of browser you are using, the resolution of your screen, your language
preferences and the type of machine you are using;
· Which website you visited before you visited our website;
· When and for how long you are visiting our website;
· If you are using our online store.
We use Google Analytics Cookies to evaluate our website. The personal data will be anonymised so that it is not possible to see who the actual data belongs to. Also, we turned off "sharing information", we are not using other services of Google in combination with the Google Analytics Cookies and we have a processor agreement with Google.
If you have any questions, please feel free to contact us.